Need help, have a question, or want to get in touch?

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PREPT is built to help technicians, trades, and field workers prepare for work with the right documents, procedures, references, notes, and records in one simple app.

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Whether you need support, want to report an issue, or have a general enquiry, you can contact us using the details below.

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App Support

For help with the PREPT app, account access, subscriptions, workspace access, documents, or app issues, please contact:

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Email: support@preptwork.com

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When contacting support, please include as much detail as possible, such as:

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• Your name

• The email address linked to your PREPT account

• Your company or workspace name, if applicable

• The device you are using

• A short description of the issue

• Any screenshots that may help us understand the problem

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We aim to respond as soon as practical.

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General Enquiries

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For general questions about PREPT, partnerships, feedback, or business enquiries, please contact:

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Email: contact@preptwork.com

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Billing and Subscriptions

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PREPT subscriptions are managed through the Apple App Store.

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If you need to manage, cancel, or review your subscription, please do this through your Apple ID or App Store subscription settings.

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For subscription-related support, you can still contact us at:

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Email: support@preptwork.com

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Please note that Apple may handle payment processing, renewals, refunds, and cancellation processes directly.

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Privacy Requests

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For privacy questions, personal information requests, account deletion requests, or concerns about how your information is handled, please contact:

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Email: contact@preptwork.com

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You can also review our Privacy Policy for more information about how PREPT collects, uses, stores, and protects personal information.

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Legal

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For legal enquiries relating to PREPT, please contact:

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Email: contact@preptwork.com

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You can also review our Terms of Use and Privacy Policy using the links in the website footer.

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